Privacy Notice

Medara eMAR Privacy Policy
Type of Website: AI powered medication management software for UK care homes
Effective Date: May 13, 2026

This Privacy Notice explains how Scorpion Technologies Ltd, trading through Medara eMAR (“we,” “us,” or “our”), collects, uses, stores, and protects personal information when you visit www.medaraemar.com, submit a form, request a demo, contact our team, or interact with our website.

Scorpion Technologies Ltd is the data controller for personal information collected through this website.

Contact Details
Scorpion Technologies Ltd
225 Hamdrive
Plymouth
Devon
United Kingdom
PL2 3NF
Email: info@medaraemar.com
Website: www.medaraemar.com

Purpose of This Privacy Notice

The purpose of this Privacy Notice is to explain:

  • What personal information we collect
  • How we use personal information
  • Why we process personal information
  • Who may have access to personal information
  • How long we keep personal information
  • How we protect personal information
  • Your rights under data protection law
  • How we use cookies and similar technologies

This Privacy Notice applies to use of the Medara eMAR website. Separate customer contracts, data processing agreements, software terms, or service agreements may apply when an organisation becomes a Medara eMAR customer.

Data Protection Laws

We aim to handle personal information in line with applicable UK data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations where they apply.

If we process personal information relating to individuals in the European Economic Area, we will also take account of applicable EU data protection requirements where required.

Personal Information We Collect

We collect only the information needed to respond to enquiries, provide information about Medara eMAR, arrange demonstrations, support business communications, improve our website, and manage our services.

Information You Provide Directly

We may collect the following information when you submit a contact form, request a demo, request a consultation, email us, or contact us through the website:

  • First name and last name
  • Work email address
  • Phone number
  • Job title or role
  • Care home, pharmacy, care group, or organisation name
  • Organisation address or location
  • Number of care homes or sites
  • Message content or enquiry details
  • Information you choose to share with us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referral source
  • Website usage information
  • Cookie and analytics information where applicable

Resident, Medication, or Health Information

Our public website forms are not intended for submitting resident information, medication records, clinical information, health data, or other sensitive care data.

Please do not submit resident names, medication details, clinical notes, care records, or other sensitive information through public website forms unless we have provided a secure and authorised method for that purpose.

How We Collect Personal Information

We may collect personal information through:

  • Contact forms
  • Demo request forms
  • Consultation request forms
  • Email communication
  • Phone communication
  • Website analytics tools
  • Cookies and similar technologies
  • Business communication with care homes, pharmacies, and care organisations

How We Use Personal Information

We may use personal information for the following purposes:

  • To respond to enquiries
  • To arrange product demonstrations
  • To provide information about Medara eMAR
  • To contact you about your request
  • To provide sales, support, and business communication
  • To understand the needs of care homes, pharmacies, and care organisations
  • To improve our website and services
  • To maintain website security
  • To meet legal, regulatory, or business record keeping requirements
  • To send service related updates where appropriate
  • To send marketing communication where allowed by law or where you have given consent

Legal Basis for Processing Personal Information

We only process personal information where we have a lawful basis to do so. Depending on the situation, we may rely on one or more of the following lawful bases:

  • Consent: where you have given clear permission, such as for certain marketing communications or optional cookies
  • Contract: where processing is needed to take steps before entering into a contract or to perform a contract with your organisation
  • Legitimate interests: where we have a reasonable business reason to process information, such as responding to enquiries, improving our website, managing business communications, and protecting website security
  • Legal obligation: where we need to process information to meet legal or regulatory requirements

Where we rely on legitimate interests, we consider your rights and interests before processing your information.

Marketing Communications

We may contact business users, care homes, pharmacies, care groups, and relevant organisations with information about Medara eMAR where permitted by law.

You can ask us to stop sending marketing communication at any time by contacting us at info@medaraemar.com or by using any unsubscribe option provided in our communication.

Who We Share Personal Information With

We do not sell your personal information.

We may share personal information with:

  • Employees, directors, contractors, or team members who need access to respond to your enquiry or provide services
  • Website hosting providers
  • Email and communication service providers
  • Customer relationship management and business administration tools
  • Analytics providers where used
  • Professional advisors such as legal, accounting, or compliance advisors
  • Regulators, authorities, courts, or law enforcement where required by law
  • Potential buyers, investors, or successors if our business or assets are sold, merged, or reorganised

Where we use service providers, we expect them to protect personal information and use it only for the purpose we provide it for.

International Transfers

Some service providers we use may process information outside the United Kingdom. Where personal information is transferred outside the UK, we will take steps designed to protect it in line with applicable data protection law.

How Long We Store Personal Information

We keep personal information only for as long as needed for the purpose it was collected, including to respond to enquiries, manage business records, comply with legal duties, resolve disputes, and support our legitimate business needs.

If you submit an enquiry but do not become a customer, we may keep your details for a reasonable period to manage follow up communication and business records, unless you ask us to delete them and we have no legal reason to retain them.

How We Protect Personal Information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure systems, limited access to personal information, secure communication practices, and confidentiality requirements for people who handle information.

No internet transmission or electronic storage method can be guaranteed as fully secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards.

Your Data Protection Rights

Under data protection law, you may have the following rights:

  • Right to be informed about how your personal information is used
  • Right of access to your personal information
  • Right to correct inaccurate personal information
  • Right to request deletion of personal information
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability where applicable
  • Right to withdraw consent where processing is based on consent
  • Right to complain to a supervisory authority

Your rights may depend on the type of information, the reason we process it, and any legal duties we have to retain it.

How to Access, Correct, or Delete Your Information

If you would like to ask what personal information we hold about you, request correction, request deletion, object to processing, withdraw consent, or raise a privacy concern, please contact us:

Email: info@medaraemar.com
Address: Scorpion Technologies Ltd, 225 Hamdrive, Plymouth, Devon, United Kingdom, PL2 3NF

We may need to verify your identity before responding to certain requests.

Children

This website is not intended for children. We do not knowingly collect personal information from children through this website.

If we become aware that a child has submitted personal information through the website, we will take reasonable steps to delete it where required.

Cookies and Similar Technologies

Cookies are small files placed on your device when you visit a website. They help websites function, remember preferences, understand usage, and improve performance.

We may use cookies and similar technologies for:

  • Website functionality
  • Security
  • Remembering preferences
  • Analytics and performance measurement
  • Improving website content and user experience
  • Marketing or remarketing where enabled and allowed by law

Strictly Necessary Cookies

These cookies help the website work properly and cannot usually be switched off through our systems.

Functional Cookies

These cookies may help remember choices you make on the website.

Analytics Cookies

These cookies help us understand how visitors use the website so we can improve it.

Marketing Cookies

These cookies may help us show relevant content or measure marketing performance where such tools are used.

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

Do Not Track

Some browsers offer a Do Not Track setting. At present, our website may not respond to browser based Do Not Track signals. You can manage cookies and tracking preferences through your browser settings or any cookie controls we provide on the website.

Third Party Websites

Our website may contain links to third party websites or services. We do not control those websites and we are not responsible for their privacy notices, cookie practices, content, or security.

Please review the privacy notice of any third party website you visit.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.

The latest version will be posted on this page with the effective date shown above.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office if you believe your data protection rights have been breached.

Contact Information

If you have questions, concerns, or requests about this Privacy Notice or your personal information, please contact:

Scorpion Technologies Ltd
225 Hamdrive
Plymouth
Devon
United Kingdom
PL2 3NF
Email: info@medaraemar.com
Website: www.medaraemar.com